Service Order

Do you require maintenance for your product or does your product need repair?

Then please fill out the service form below. 

As soon as the product is delivered to Latvia, you will receive a cost estimate within 4 working days. After confirmation of the cost estimate, our Customer Service will inform you about the exact repair time.

Costs:

Cost estimate per tent 40 €

Cost estimate per element 15 € (walls, canopies, tunnel parts)

Cost estimate per accessory 5 € (pumps, ballast, etc.)

Repair hour 29 € ( fabric repair material as well as zips are included, other material according to expenses)

You would like to organise the shipping yourself?

Then please select the appropriate option in the form and send the tent to our service department in Latvia:

MATOTEX SIA
Mālpils iela 1
2150 Sigulda
Latvia

We would also be happy to organise shipping for you, in that case please select the appropriate option in the form.

Information about our warranty services can be found here: Wear & Tear Guarantee